LEGAL INFORMATION FOR BALLYMALOE HOUSE HOTEL ("THE HOTEL")
Yeats Room Limited, T/A Ballymaloe House hereafter “Ballymaloe House Hotel” is committed to protecting and respecting your privacy. We have prepared this data protection privacy policy to describe practices regarding the collection, type, use, storage, transfer and other processing of individually identifiable information about you (“Personal Data”) when you contact us, use our services or interact with our website – www.ballymaloe.ie
Please read the following document to understand our use of personal data.
We may update this policy from time to time. Privacy policy reflects the changes we have made as part of our ongoing commitment to be transparent about how we use your data and keep it safe. We have made changes as introduced by the European data protection law, known as General Data Protection Regulation (GDPR), and the new Data protection Act 2018. The Hotel will not disclose identifiable user information to any third party without consent.
To provide personalise service, we are required to collect and process your personal information in following ways:
- Directly, when you stay with us.
- By visiting our website, the hosting company for our website is Webflow, Inc.
- When corresponding with us by email or post.
- When you sign up to our newsletter
- When you pay for goods and services, wecollect credit card details to facilitate payment.
- When you apply for a position at Ballymaloe House Hotel
We only collect the minimum amount of personal data required, to deliver the products or service that you purchase from us.
- Your contact details and information in relation to the products and services you obtain from us.
- Your credit card details to facilitate payment, or any other data you provide which is necessary to ensure your we meet your requirements.
- We may also obtain your personal data if you book and pay for our services through our Partners, who act on our behalf in terms of data collection and data security.
- If you apply for a position at Ballymaloe House Hotel, we collect your CV which typically includes title, name, education details, work experience, telephone, email, address and right to work.
-Technical information, including Internet Protocol (IP) address used to connect your computer to the internet. We may use your IP address to help diagnose problems, to administer our website. You can configure Cookie consent settings by clicking the “Cookie Preferences” link on our website.
We will use your data to provide high service standard and to:
- Confirm your hotel reservation.
- Send you emails that are related to your stay, dining, or other reservations as appropriate.
- Send you pre-arrival and post- stay emails and respond to any enquiries.
- Direct marketing in a form of email newsletters if you have subscribed to our database.
You can opt-out of any of these promotions by emailing the hotel directly. We do not sell, rent, or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by “the Hotel”, unless you state otherwise at the time you submit the personal information.
We will retain your information for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, and legitimate business purposes, including, but not limited to dealing with any claim or dispute that might arise in connection with the services you receive from us.
When you visit our website, some browsing related information on your device (computer, tablet, phone, etc.) is likely to be recorded in a file called “cookies” and stored on your device. Cookies are used to store or retrieve information so that certain functions can perform e.g., to remember your visits to a website; your preferences on that website, recording what items you have selected for purchase, and counting the number of people visiting a website. You can configure consent settings again by clicking the “Cookie Preferences” link on our website.
Types of Cookies:
Required / Strictly Necessary Cookies – These Cookies are required to enable core site functionality.
Functional Cookies – TheseCookies allow us to analyse site usage so we can measure and improveperformance, as well providing as an enhanced personalised experience.
Statistical Cookies – Thesecookies provide statistical / analytical information about the performance andvisitor interaction of a website to its owners. This information is then usedto help improve the site and subsequently visitor experience.
Marketing Cookies – These Cookies are used by advertising companies to serve ads that are relevant to your interests.
We may provide links to other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any website owners whose sites may be reached through this website. We urge you to contact the relevant parties controlling these third-party sites or accessing their online policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.
Please be aware that we have not designed this website for, and we do not intend for it to be used by, anyone under the age of 18 years. Accordingly, this website should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. We specifically request that persons under the age of 18 years do not use this website or submit or post information to the website. Should we inadvertently acquire personal information or other data from users under the age of 18 years, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be since the user under age 18 years used the website and submitted personal information without solicitation by or permission from us.
Whenever we requestor process your personal data, we must have a legal basis to do so. We will only request and obtain information from you under the following circumstances:
a. Performance of our contract with you
We process your personal data to be able to provide you with the very best customer experience in terms of products or services that we have agreed with you.
b. Compliance with our legal obligations
We are required to process your personal data to comply with various legal and regulatory obligations, for example complying with our obligations under Company law to retain records of transactions.
c. Where you provide consent
We may, at times, request your consent to process your personal data for specific reasons. For example, send you newsletters with special offers or services that we believe may be of interest to you.
d. Legitimate interest
We will process your personal data to help us to conduct our business in a responsible and commercially prudent manner. Activities carried out on this basis include premises security through CCTV, analysis of customer transactional data to help us develop new products and services, and direct marketing of our products and services. When we process your personal data in our own interests, we will always ensure that there is a fair balance between our interests and your rights and freedoms.
e. Sharing your personal data
We will share your personal data within Ballymaloe House Hotel and with third parties where required for business, legal and regulatory purposes, including with: trusted third parties who perform services for us, including IT providers, Booking Agents, Travel Agents, or other services for Ballymaloe House Hotel.
Statutory, Regulatory and Law enforcement authorities, as required by law. Where such third parties operate internationally, we will take steps to ensure that any transfer of your personal data outside of the European Economic Area (EEA) is managed carefully in full compliance with applicable data protection law.
We respect your right to privacy. Any personal information which you provide on this website will be treated with the appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation. If, after supplying personal information, you require a copy of it or you wish to discuss, correct, or delete it, please contact our Data Protection Officer. Your request will be dealt with promptly; in the event of a complex request timeframe may be longer.
You can exercise or address your GDPR Rights by contacting Ballymaloe House Hotel.
1. You have the right to access your personal data.
2. You have the right to ask for incorrect, inaccurate, or incomplete personal data to be corrected.
3. You have the right to request that personal data is erased.
4. Restriction on processing. You have the right to request the restriction of the processing of your personal data in specific cases.
5. Objection to Processing. You have the right to object to the processing of your personal data for marketing purposes or on grounds of a specific situation.
6. You have the right to receive your personal data in a machine-readable format.
7. Withdrawal of consent. You have the right to withdraw consent from Ballymaloe House Hotel direct marketing.
8. Lodging a complaint with a Supervisory Authority. You have the right to lodge a complaint with a Supervisory Authority within your member state.
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
For any comments, questions, requests, and complaints or if you are concerned about how your personal data is processed by our website, please contact our Data Protection Officer, Sean Balog on +353 21 465 2535 or by email. All requests will be dealt with promptly and efficiently.
View full version of Data Protection Policy.
