Privacy Policy | Ballymaloe House
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Yeats Room Ltd T/A Ballymaloe House takes our obligations to you under Data Protection very seriously. The EU General Data Protection Regulation puts you, the customer, in control of your personal data, in terms of how it is used and secured. For your convenience, we have prepared this summary of our Data Protection Notice - Please visit http://www.ballymaloe.ie/or request a copy from Reception.

Who we are

When we talk about "Ballymaloe House, or 'we' or 'us', we are talking about Yeats Room Ltd Ballymaloe House, Ballymaloe House, Shanagarry, Midleton, County Cork, Ireland, and registered company number 28635. Ballymaloe House is a well-established Country House and Restaurant that prides itself on outstanding customer service and friendly, homely atmosphere.

For more information visit http://www.ballymaloe.ie/

What personal data we collect

We only collect the minimum amount of personal data required, to deliver the products or service that you purchase from us. Typical examples of the personal data we collect and hold includes information required to identify you, your contact details and information in relation to the products and services you obtain from us, your credit card details to facilitate payment, or any other data you provide which is necessary to ensure we meet your requirements.

How we obtain and process your personal data

We will obtain personal data from you directly when you contact us by telephone, email or post. We may also obtain your personal data if you book and pay for our services through our Partners, who act on our behalf and to the high standards we require in terms of data collection and data security.

Our legal bases for using your personal data

Whenever we request or process your personal data, we must have a legal basis to do so. We take this obligation very seriously, and will only request and obtain information from you under the following circumstances:

1: Performance of our contract with you

We process your personal data in order to be able to provide you with the very best customer experience in terms of products or services that we have agreed with you.

2: Compliance with our legal obligations

We are required to process your personal data to comply with various legal and regulatory obligations, for example complying with our obligations under Company law to retain records of transactions.

3: Where you provide consent

We may, at times, request your consent to process your personal data for specific reasons. For example, we will request your consent to occasionally advise you of our products, services or special offers that we believe may be of interest to you. We will only share your personal data with our own carefully selected Business Partners who work on behalf of Ballymaloe House, and we will not share or divulge your personal details to any third parties whatsoever. You have the right to withdraw your consent at any time.

4: In our legitimate interests

We will process your personal data to help us to conduct our business in a responsible and commercially prudent manner. Activities carried out on this basis include: premises security through CCTV, analysis of customer transactional data to help us develop new products and services, and direct marketing of our products and services. When we process your personal data in our own interests, we will at all times ensure that there is a fair balance between our interests and your rights and freedoms.

Sharing your personal data

We will share your personal data within Ballymaloe House and with third parties where required for business, legal and regulatory purposes, including with:

» Trusted third parties who perform services for us, including IT providers, Booking Agents, Travel Agents or those who perform entertainment or other services for Ballymaloe House.

» Statutory, Regulatory and Law enforcement authorities, as required by law.

Where such third parties operate internationally, we will take steps to ensure that any transfer of your personal data outside of the European Economic Area (EEA) is managed carefully in full compliance with applicable data protection law.

How long will we keep your personal data

We will retain your information for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, and legitimate business purposes, including, but not limited to dealing with any claim or dispute that might arise in connection with the services you receive from us.

IP Addresses

An IP address is a number that is assigned to your computer automatically when you use the internet. When you visit any web page in our website, our servers log your IP address. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. 

Cookies

A cookie is a small file sent to your browser from a Web server and stored on your computer's hard drive to identify you as the user of the website. Many internet sites use cookies. Typically they are used by the website to identify the person accessing the website to track the person’s use of the site and any repeat visits made by that person.  

 By using our website, you agree that we can place these types of cookies on your device. Your browser will give you the option of preventing websites using cookies, or deleting cookies that have been accepted.  Your browser’s help service or help manual will show you how this is done. If you do not want your browser to accept cookies, you can “turn off” the cookie acceptance setting on your browser setting.  However you must note that this may stop our website from working properly on your device. If you do not change your browser settings to refuse cookies, our website will issue cookies when you visit our website. If you continue to use our website, you agree and consent to our use of cookies on your device.  

Google Analytics

The Website uses Google Analytics to collect information about how visitors use the Website. The Cookies used by this product collect information in an anonymous form and are used by many different websites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity
and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you wish to opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout

Accessing Your Information

You are entitled to see the information we hold about you. On written request, we supply copies of your personal data which you may have supplied to us using our website.  If you wish to obtain copies of this personal data, you should write to the Data Protection Officer of Ballymaloe House, Ballymaloe House, Shanagarry, Midleton, County Cork, and request a copy of any information held by us in your capacity as a Data Subject. There is no charge for such a request of your personal data. Your request will be dealt with as soon as possible and will not take more than 30 days to process. In the event that your request is unusually complex, or requires us to obtain additional information, we may extend this timeframe, and will advise you fully of this, together with providing an explanation to you. If you discover Ballymaloe House holds inaccurate information about you, you can request that we correct that information. In certain circumstances, you may also request that data which you have supplied via our website be deleted (although you should note that if you request a deletion, you would generally be expected to identify some contravention of data protection law in the manner in which Ballymaloe House processes the data concerned).  Upon written request, we will supply you with a Data Rectification/Erasure Form for this purpose.  

Contacting Us 

If you are concerned about how your personal data is processed by our website, please do not hesitate to bring these concerns to our attention using the contact details below: 

Ms. Maura Daly,
Data Protection Co-Ordinator
Ballymaloe House
Shanagarry
Midleton
County Cork

021-4652531

See our full data protection statement here

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