BookWe are looking for a dedicated and enthusiastic individual with a genuine passion for hospitality to join our Front Office team at Ballymaloe House Hotel.
Ballymaloe House is a family-owned countryside retreat with 32 bedrooms, a long-standing farm-to-table dining experience, and the very best of Irish hospitality. Nestled within 300 acres of land in East Cork, just 30 minutes from Cork City. An award winner for sustainable practices a member of Small Luxury Hotels of the World, Considerate Collection, and a founding member of Ireland’s Blue Book.
The Role
The position of a receptionist is a full-time role, and the successful candidate will be required to work a variety of eight-and-a-half-hour shifts, a mixture of early and late shifts, and weekends. This role is based on-site at Ballymaloe House Hotel, Shanagarry, Co. Cork.
Main Duties
- To welcome and register guests and to provide friendly customer service.
- Responsible for check-ins and check-outs and answering phones.
- Taking reservations, and cancellations in line with the company policy.
- Managing daily arrivals and front office administration.
- Make confirmation calls for the dining room reservations.
- Dealing with billing, daily cash-up and voucher sales.
- Work with Guestline - Hotel Management System (training will be provided)
- To keep guest profiles updated on the PMS and ResDiary
- Ability to resolve guest issues effectively.
- Effectively communicate with all departments about the weekly occupancy and table bookings.
- To manage dining room bookings via ResDiary and to keep profiles up to date.
- To be familiar with local attractions and activities available for the guests.
- To communicate all our services, activities, and daily tours to the guests.
A professional, courteous manner and the ability to multitask are essential. Prior experience in customer service, front desk or guest relations is preferred.
This role is a full-time, permanent position. Salary will be based on the experience. We offer on-site parking, meals on duty, a uniform, and more.
Please apply by email including a copy of your CV or fill out the application form below.
